Robotic Lawnmowers FAQ

Yes, multiple robots can be added to the app and controlled individually.

In order to be able to help you as best as possible, we need more detailed information. Please contact us using the contact form below, we will get back to you as soon as possible!

The pairing code is printed out and can be found in the quick guide. This is an important document that you should keep safe. It is used to pair your smartphone with your robot. The pairing code is unique and tied to each robot.

Yes, if the app is available on Google Play or the App Store and your device meets the requirements.

After production, the robot is put into a “deep sleep” state to conserve the battery. Sometimes a manual action is required to "wake up" the robot.

1. Turn the security key to the “ON” position.
2. Place the robot in the charging station (make sure the charging station is connected to a power source)
3. Press the START button on the robot and then press it back to STOP.
4. The robot “beeps” and “wakes up”.
5. Leave the robot in the charging station until the battery is fully charged. This can take up to 140 minutes.
   

Please note that the first time the robot "wakes up" it will also download the latest firmware. This usually takes around 2 hours. Depending on the speed of the local connection, this may take several hours. In the meantime, you cannot connect to the robot with your app. (Try not to turn off the robot with the key during this time, as the download will then be interrupted and restarted.)

Open the app and go to: Settings ---> Security and enter the correct PIN.

When you first install your robot, turn the security key to ON and insert it into the charging station. Make sure the connectivity LED is solid blue. Please note that the robot will download the latest firmware the first time it "wakes up". This usually takes around 2 hours. However, depending on the speed of your local Wi-Fi connection, this may take several hours during which you will not be able to connect to the robot using the app.

Installation instructions can be found in the product manual. Do you have any further questions? Please contact us using the contact form below.

Please dispose of your device in accordance with EU regulations. Very important: Do not dispose of our products with normal waste!

GSM connection and subscription. The robot communicates via a GSM connection. The robot comes with a pre-installed SIM card. The subscription is prepaid for 2 years from the date of purchase. After this period, you will be offered an annual fee of 20 euros / year. This payment is simply made in the app. If you do not want to renew the subscription, the mower will continue to function as usual with the settings you last set. However, you will lose the ability to change settings or use app-specific features such as GPS tracking. You will also not receive any new updates for the mower software.

Before you can use your Optimow for the first time in the spring, there are a few things you should check.

Prepare your robot for mowing and check:

• Check the robot for damage
• The knives, replace them if necessary
• The charging slot at the front of the robot, clean it if necessary
• The charging station, clean the charging probe if necessary
• The power supply, make sure the connections and cables are OK
• Boundary and guide wires (if installed) and connections
  

Then:

• Reconnect the charging station
• Insert the security key and set it to ON
• Place the robot in the charging station. Always make sure the cutting area is free of foreign objects before allowing the robot to cut. Also, make sure the grass is within the recommended length to avoid unnecessary wear and damage to the robot.

Yes, multiple users can be connected to and control the same robot.

If you have a problem with your Optimow, contact our support. Thanks to the GSM connection, most problems can be solved remotely. If your robot has a mechanical problem, take it to your point of sale for repairs. If you purchased your Optimow in our webshop, please contact our customer service using the contact form below.

Preparing the robot for service or repair: The robot and charging station are connected to each other, which means that the robot, charging station and power supply must be brought along completely for service or repair purposes. You have to give the workshop the PIN code so that it can connect to your robot (by the way: you can easily change the code afterwards). Checklist for handing over the robot for service or repair:

1. Fully charged robot
2. Charging station
3. Power adapter
4. PIN code
5. Your contact details in case the technician needs to contact you.
   

Pack the parts in a suitable box. Do not pack the parts on a pallet

If the robot reacts strangely in the work area, first check whether the boundary wire was accidentally twisted. Particularly affected areas where this can happen are obstacles such as flowerbeds, ponds or trees that the robot does not enter. Create a new loop code easily in the app.

1. Place the robotic lawnmower in the charging station.
2. Select your Optimow in the app ----> Go to "Settings" ----> Scroll down -----> Press "New Loop Code"
3. A beep will be heard as confirmation. If this is not the case, press “START/STOP” and repeat the process. If you have problems with your robotic lawnmower, please contact our customer service.

If you have forgotten your PIN code, you will need to re-pair your app:

1. Remove the robot from the app.
2. Press "Add New Device" and follow the pairing instructions in the app.

You can reset your Optimow by:

1. If the robot is in the charging station, remove it and place the robot in the cutting area.
2. Turn the security key to OFF and remove it.
3. Wait for 10 seconds.
4. Insert the security key and turn it on.

Our app supports:

• Android 4.4 or higher
• iOS and iPadOS 10 or later