We need more detailed information to be able to help you in the best possible way. Please contact us using the contact form below and we will get back to you as soon as possible!

Once you have placed your order, you can no longer make any changes. If you have any specific questions, please contact our customer service team using the contact form below.

Your parcel will normally be dispatched within 24 hours (Monday to Friday). As soon as the carrier has picked up your package, you will receive an e-mail with a tracking link. You can use this link to track your parcel from our warehouse to your home. Have you been waiting for over 48 hours and still haven't received an e-mail with the shipping confirmation? Please contact us and we will see how we can help you as quickly as possible.

If you are missing any parts of your order, please fill out the contact form below and we will get back to you as soon as possible! Good to know: due to the special transportation requirements of lithium-ion batteries, rechargeable batteries are usually shipped separately.

Unfortunately, there may be cases where the packaging of some orders has been damaged during transportation. If this is the case, please contact our customer service using the contact form below. Please do not forget to include pictures of the damage.

Once you have successfully completed your order, you will automatically be taken to our thank you page. In this context, you will also receive an e-mail with an order confirmation. If you have not landed on our thank you page or have not received an order confirmation from us by e-mail, there is a risk that a technical error has occurred. Check whether the amount has been debited from your account. If this is not the case, you can place a new order. If money has been withdrawn, contact us using the contact form below.

Shipping is free for all orders.

When your order has been shipped, you will receive an e-mail with information about your shipment, such as carrier and tracking number. If you do not receive a purchase confirmation within 2 working days from the order date, please contact our customer service.

We currently use different carriers to ship our products. We always automatically select the most suitable shipping method for your location. As soon as your product has been shipped, you will receive a shipping confirmation by e-mail. The shipping confirmation will also contain a tracking link that you can use to track your delivery.

The delivery time is normally 1-3 working days. Our aim is to ship your order as quickly as possible, usually within 24 hours on working days. You will receive an order confirmation immediately after placing your order. You will also receive a shipping confirmation email once we have shipped your order. The shipping confirmation will also contain a tracking link that you can use to track your package. If you have not received a shipping confirmation within 48 operating hours of placing your order, please contact us. The parcel will be delivered by DHL, GLS or UPS depending on your location.

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You can submit a warranty claim using the contact form below. You will need proof of purchase (receipt). It is also important that the product is clean. If you do not have an invoice, please provide us with your order number.

Please note that if you did not purchase your product via our webshop, you must submit the warranty claim to the point of sale where you purchased your product.

For private use, we offer a 36-month warranty on products and chargers and a 24-month warranty on rechargeable batteries. For commercial use, we offer a warranty period of 12 months on products, chargers and batteries.

We need more detailed information to be able to help you in the best possible way. Please contact us using the contact form below and we will get back to you as soon as possible!