Frequently asked questions
We want you to be completely satisfied with your Greenworks product.Therefore, we collected frequently asked questions to make sure you have all the information you need.
Orders
Orders
I have a problem with my order, what can I do?
I would like to change my order, is that still possible?
Where is my order?
Parts of my order are missing, what should I do?
The packaging of my order is damaged, what should I do?
How do I know that my order has been processed?
Payment
Payments
What are the payment methods?
My payment was refused, what should I do?
Delivery & Shipping
Delivery & Shipping
What are the shipping costs?
How can I track my order?
Can I select the shipping method for my order?
What is the delivery time?
Returns
Returns
How do I proceed if I want to make a return?
How long does it take to receive a refund?
Warranty & Repair
Warranty & Repair
Warranty Conditions
How do I submit a warranty claim?
How long is the warranty period?
My product is defective, what should I do?
General
General
Which battery can I use for my garden tool?
How can I recycle my garden tool?
Where can I buy product accessories?