Shipping & Returns

Explore our Shipping & Returns FAQs for quick answers to common queries. From delivery times to return procedures, find everything you need to know for a smooth and satisfying shopping experience.
Delivery & Shipping
What are the shipping costs?

Shipping is free for all orders.

How can I track my order?

When your order has been shipped, you will receive an e-mail with information about your shipment, such as carrier and tracking number. If you do not receive a purchase confirmation within 2 working days from the order date, please contact our customer service.

Can I select the shipping method for my order?

We currently use different carriers to ship our products. We always automatically select the most suitable shipping method for your location. As soon as your product has been shipped, you will receive a shipping confirmation by e-mail. The shipping confirmation will also contain a tracking link that you can use to track your delivery.

What is the delivery time?

The delivery time is normally 1-3 working days. Our aim is to ship your order as quickly as possible, usually within 24 hours on working days. You will receive an order confirmation immediately after placing your order. You will also receive a shipping confirmation email once we have shipped your order. The shipping confirmation will also contain a tracking link that you can use to track your package. If you have not received a shipping confirmation within 48 operating hours of placing your order, please contact us. The parcel will be delivered by DHL, GLS or UPS depending on your location.

Returns
How do I proceed if I want to make a return?

You can initiate a return under "Returns" in your account. We have a 30-day right of return from the time you receive our product. Please remember that the product must be in its original packaging and cleaned of any dirt.

How long does it take to receive a refund?

Once we have received your return at our warehouse, we will carry out an inspection. This is part of the return process. After the processing of your return is complete, we will send a refund. Please note that refunds may take a few bank working days depending on the payment method chosen.