Product Questions - FAQs

We want you to be completely satisfied with your Greenworks product. That's why we've collected frequently asked questions to make sure you get all the information you need.

Lawn Mower Support
Which battery can I use for my lawnmower?

You can use all batteries within the same volt range. Example: If you have a 40V tool, you can use both 2Ah and 4Ah 40V batteries for your device.

How can I recycle my lawnmower?

Please dispose of your device in accordance with EU regulations. Very important: Do not dispose of our products with normal waste!

Robotic Mower Support
How to store Optimow in winter?

Prepare your robot for storage by:

  1. Make sure the robot battery is fully charged
  2. Set the security key to OFF, remove the security key and store it in a safe place
  3. Clean the mower
  4. The robot must be stored dry (indoor conditions), frost-free and standing on its wheels.
  5. Store the charging station and power supply in the same conditions as the robot.

Leave the boundary wire and the guide wire in the lawn and protect the connections from moisture and dirt. Make sure the wires and connectors are not bent, cut, or damaged.

Can I connect to more than one robot using the app?

Yes, multiple robots can be added to the app and controlled individually.

I'm having problems installing Optimow, who can help me?

In order to be able to help you as best as possible, we need more detailed information. Please contact us using the contact form below, we will get back to you as soon as possible!

Where can I find the pairing code?

The pairing code is printed out and can be found in the quick guide. This is an important document that you should keep safe. It is used to pair your smartphone with your robot. The pairing code is unique and tied to each robot.

Is the smartphone app compatible with tablets?

Yes, if the app is available on Google Play or the App Store and your device meets the requirements.

The robot doesn't seem to wake up when I put it in the charging station for the first time

After production, the robot is put into a “deep sleep” state to conserve the battery. Sometimes a manual action is required to "wake up" the robot.

  1. Turn the security key to the “ON” position.
  2. Place the robot in the charging station (make sure the charging station is connected to a power source)
  3. Press the START button on the robot and then press it back to STOP.
  4. The robot “beeps” and “wakes up”.
  5. Leave the robot in the charging station until the battery is fully charged. This can take up to 140 minutes.

Please note that the first time the robot "wakes up" it will also download the latest firmware. This usually takes around 2 hours. Depending on the speed of the local connection, this may take several hours. In the meantime, you cannot connect to the robot with your app. (Try not to turn off the robot with the key during this time, as the download will then be interrupted and restarted.)

The robotic lawnmower does not respond, the LED on the top of the robot flashes yellow

Open the app and go to: Settings ---> Security and enter the correct PIN.

I can't connect to my robot, what should I do?

When you first install your robot, turn the security key to ON and insert it into the charging station. Make sure the connectivity LED is solid blue. Please note that the robot will download the latest firmware the first time it "wakes up". This usually takes around 2 hours. However, depending on the speed of your local Wi-Fi connection, this may take several hours during which you will not be able to connect to the robot using the app.

How do I install Optimow?

Installation instructions can be found in the product manual. Do you have any further questions? Please contact us using the contact form below.

How can I recycle my robotic lawnmower?

Please dispose of your device in accordance with EU regulations. Very important: Do not dispose of our products with normal waste!

GSM connection and subscription

GSM connection and subscription. The robot communicates via a GSM connection. The robot comes with a pre-installed SIM card. The subscription is prepaid for 2 years from the date of purchase. After this period, you will be offered an annual fee of 20 euros / year. This payment is simply made in the app. If you do not want to renew the subscription, the mower will continue to function as usual with the settings you last set. However, you will lose the ability to change settings or use app-specific features such as GPS tracking. You will also not receive any new updates for the mower software.

How do I prepare my Optimow for spring?

Before you can use your Optimow for the first time in the spring, there are a few things you should check. Prepare your robot for mowing and check:

  • Check the robot for damage
  • The knives, replace them if necessary
  • The charging slot at the front of the robot, clean it if necessary
  • The charging station, clean the charging probe if necessary
  • The power supply, make sure the connections and cables are OK
  • Boundary and guide wires (if installed) and connections

Then:

  • Reconnect the charging station
  • Insert the security key and set it to ON
  • Place the robot in the charging station. Always make sure the cutting area is free of foreign objects before allowing the robot to cut. Also, make sure the grass is within the recommended length to avoid unnecessary wear and damage to the robot.
Can multiple users be connected to the same robot?

Yes, multiple users can be connected to and control the same robot.

My Optimow needs maintenance, what should I do?

If you have a problem with your Optimow, contact our support. Thanks to the GSM connection, most problems can be solved remotely. If your robot has a mechanical problem, take it to your point of sale for repairs. If you purchased your Optimow in our webshop, please contact our customer service using the contact form below. Preparing the robot for service or repair: The robot and charging station are connected to each other, which means that the robot, charging station and power supply must be brought along completely for service or repair purposes. You have to give the workshop the PIN code so that it can connect to your robot (by the way: you can easily change the code afterwards). Checklist for handing over the robot for service or repair:

  1. Fully charged robot
  2. Charging station
  3. Power adapter
  4. PIN code
  5. Your contact details in case the technician needs to contact you.

Pack the parts in a suitable box. Do not pack the parts on a pallet

The robot behaves strangely in the work area

If the robot reacts strangely in the work area, first check whether the boundary wire was accidentally twisted. Particularly affected areas where this can happen are obstacles such as flowerbeds, ponds or trees that the robot does not enter. Create a new loop code easily in the app.

  1. Place the robotic lawnmower in the charging station.
  2. Select your Optimow in the app ----> Go to "Settings" ----> Scroll down -----> Press "New Loop Code"
  3. A beep will be heard as confirmation. If this is not the case, press “START/STOP” and repeat the process. If you have problems with your robotic lawnmower, please contact our customer service.
I forgot the pin for my Optimow, what should I do?

If you have forgotten your PIN code, you will need to re-pair your app:

  1. Remove the robot from the app.
  2. Press "Add New Device" and follow the pairing instructions in the app.
My robotic lawnmower no longer seems to respond. How can I reset it?

You can reset your Optimow by:

  1. If the robot is in the charging station, remove it and place the robot in the cutting area.
  2. Turn the security key to OFF and remove it.
  3. Wait for 10 seconds.
  4. Insert the security key and turn it on.
What are the minimum smartphone requirements to run our app?

Our app supports:

  • Android 4.4 or higher
  • iOS and iPadOS 10 or later
Chainsaws Support
How can I recycle my chainsaw?

Please dispose of your device in accordance with EU regulations. Very important: Do not dispose of our products with normal waste!

Which battery can I use for my chainsaw?

You can use all batteries within the same volt range. Example: If you have a 40V tool, you can use both 2Ah and 4Ah 40V batteries for your device.

What type of oil can I use on my chainsaw?

We recommend biodegradable oil, but any other suitable chainsaw oil can also be used.

Grass Trimmers Support
How can I recycle my grass trimmer?

Please dispose of your device in accordance with EU regulations. Very important: Do not dispose of our products with normal waste!

Which battery can I use for my grass trimmer?

You can use all batteries within the same volt range. Example: If you have a 40V tool, you can use both 2Ah and 4Ah 40V batteries for your device.

My trimmer head does not rotate freely, what should I do?

In order to be able to help you as best as possible, we need more detailed information. Please contact us using the contact form below, we will get back to you as soon as possible!

Cordless Tools Support
Which battery can I use for my power tool?

You can use all batteries within the same volt range. Example: If you have a 40V tool, you can use both 2Ah and 4Ah 40V batteries for your device.

Leaf Blowers Support
How can I recycle my leaf blower?

Please dispose of your device in accordance with EU regulations. Very important: Do not dispose of our products with normal waste!

My leaf blower motor won't start, what can I do?

In order to be able to help you as best as possible, we need more detailed information. Please contact us using the contact form below, we will get back to you as soon as possible!

My leaf blower is not running smoothly, what can I do?

In order to be able to help you as best as possible, we need more detailed information. Please contact us using the contact form below, we will get back to you as soon as possible!

Which battery can I use for my leaf blower?

You can use all batteries within the same volt range. Example: If you have a 40V device, you can use both 2Ah and 4Ah 40V batteries for your device.

Batteries & Chargers Support
How can I recycle my battery?

Please dispose of your battery in accordance with EU regulations. Very important: Do not dispose of our products with normal waste! Globe Technologies participates in recycling processes in every region where we have points of sale. Globe Technologies contributes to public recycling stations through an annual fee. The batteries contain valuable material that is used in the battery recycling process.

Which products can I use my battery for?

You can use your battery with all products from the same voltage range.

Does my battery need to be serviced?

Our batteries do not require any special maintenance. However, there are a few things you can do to extend the life of your battery:

  • Charge your battery at 40% and only charge up to 75%, allowing the battery to cool before recharging.
  • Never work with an overheated battery.
  • Always store the battery in a room that is not too humid and at a temperature between +5°C and +45°C.
How long does a battery last?

A “normally” used battery can last over 1000 cycles. A cycle means that the battery goes from fully charged to empty and then fully charged again. A battery is considered a consumable and over time may lose the ability to store the same amount of energy as it did at the beginning of its life cycle.

Hedge Trimmers Support
How can I recycle my hedge trimmer?

Please dispose of your device in accordance with EU regulations. Very important: Do not dispose of our products with normal waste!

Which battery can I use for my hedge trimmer?

If you have a 40V tool, you can use both 2Ah and 4Ah 40V batteries for your device.

FAQs
Which battery can I use for my lawnmower?

You can use all batteries within the same volt range. Example: If you have a 40V tool, you can use both 2Ah and 4Ah 40V batteries for your device.

How can I recycle my lawnmower?

Please dispose of your device in accordance with EU regulations. Very important: Do not dispose of our products with normal waste!

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