Lawn Mowers FAQ
Here you can find the most frequently asked questions about our Lawn Mowers
FAQs
Is the battery from my Greenworks mower interchangeable with the other units?
Each voltage line has its own set of interchangeable tools and batteries but are not interchangeable across different voltage lines. For example, 24V batteries are only interchangeable with 24V tools, 40V batteries are only interchangeable with 40V tools, etc. To see compatible tools within each voltage line, select shop by voltage on the Greenworks site or follow the link: https://greenworkstools.eu/collections/all-voltages
How do I start my mower unit?
Make sure you are starting the unit in the following order, or it will not start:
1. Push down and hold the safety switch button. While pressing the safety switch button with one hand, use your other hand to simultaneously pull the bale switch towards you.
2. Once the machine turns on, you can let go of the safety button and continue to hold the bale (lever) handle.
The unit will only start when the safety button is pressed first, followed by the bale switch. If it is reversed, the unit will not power on. Use the correct batteries according to the unit and ensure the batteries have adequate charge. You can either push the button first or pull up the handle—these models are not affected by the start order. If you are using a battery unit, ensure the battery has a full/adequate charge. However, please always refer to your owner’s manual for verification on the starting process as this would be the most accurate source of information.
Can I use a different Greenworks Amp hour (Ah) battery in my unit?
Yes! For most of our current units, as long as the batteries are from the same Greenworks voltage line (24V batteries with 24V tools, 40V batteries with a 40V tools, etc.), the amp hours (Ah) are interchangeable. Please refer to the below link for our voltage line:
https://greenworkstools.eu/collections/all-voltages
Why isn’t my mower turning on?
Battery operated mowers: Check to ensure the battery capacity has an adequate or full charge, then secure the battery into place. If the battery is loose or can easily be removed, it does not have a complete and secure connection. Follow the starting guide located in your owner’s manual for further instruction.
Why is my mower hard to push?
Here are some reasons why your unit may be hard to push:
• The cutting height is set too low for how tall the grass is—move the cutting height up.
• The rear bag is full and is dragging on the ground. Empty the grass bag so it does not drag and add weight as you are mowing.
• The underside of the deck is caked with debris. Clean and clear it so the blade can work more effectively.
General mower care for best results:
• Prior to storage, clean and examine the machine for any damages.
• Store the unit in a dry, covered, and cool location like a garage or shed.
• Ensure that the unit is stored in a secure location that is not accessible to children or any other persons who should not be operating such machinery.