Technical Support Agent / First Line
Maybe you´ve never heard of us before. That´s because we´re the future.
Greenworks is looking for a Technical Support Agent to be part of the central After Sales team in Sweden, the position can be placed either in Jönköping or Malmö. You will be part of developing the future.
About the company
Greenworks is part of Globe Group, a young company, a frontrunner in a world that leaves fossil fuels and electric cords behind. We focus on making battery-powered gardening solutions, empowering the future gardener with versatile battery tools that make gardening easier.
We have subsidiaries all over the world. All skills, ranging from research and development to production, exist within Globe Group. We control the entire supply chain, guaranteeing superior efficiency, quality, and ability to meet consumer needs.
Currently, we have the following brands Greenworks, Powerworks, and Cramer.
Our HQ and production facilities are in China. Our office for Canada and the USA is in North Carolina. EMEA office is in Sweden, Malmö, together with our main R&D center, Jönköping. Our vision is to be one of the leading companies in our industry in the next coming years. Enough talk. To enjoy our products, go to www.greenworkstools.eu
About the job
We are looking for a Technical Support Agent with technical interest and high product understanding who will be part of our central After Sales team in Sweden and support our European organization including close cooperation with local After Sales teams in Germany and France.
High customer service level and customer satisfaction will be the key focus in this role.
Your tasks will consist of but not limited to:
You will be the frontline of our customer support-related technical questions, claims and warranties handling FAQs, common difficulties, and time-sensitive queries. Daily work includes ticket management, troubleshooting, and handling of customer complaints related to battery-powered garden machines and robotics. The main point of contact with customers is by e-mail and on occasion by phone and video call. You will handle customers from all over Europe. Contribute to developing customer service work by strengthening the customer focus and establishing a "100% customer satisfaction" culture within the entire company.
We appreciate it if you have worked in similar positions before and/or have an interest in battery-powered equipment + have a customer-focused approach and business-oriented mindset.
Besides Swedish, it is required that you are fluent in English both orally and in writing. It will also be considered a merit if you speak French, German, or any other relevant European language.
Who are you?
We value your personal qualities highly and to succeed, we believe that you are driven, communicative, persistent, committed, methodical, logical, and like to solve problems.
The following is of importance to succeed in this role:
Experience and understanding of working with customers and colleagues all over Europe. You have the customer in focus and are happy to go the extra mile to ensure customer satisfaction. A great interest in our line of products and ability to learn all technical aspects to become a Technical Support specialist by using and working with our products. Basic electrical knowledge. Mechanical/technical experience from vehicle, electrical or similar industry. Good computer skills in Microsoft Office Experience from robotic mowers and/or gardening tools will be considered as a merit.
It will also be considered a merit if you have:
Experience from Zendesk and/or SAP Understanding about quality improvement projects Driving license
If you would like to join us on this exciting journey, send your resume and a short letter describing why you are the perfect fit as soon as possible, but no later than 2021-05-07. Please note that selection will be done on an ongoing basis and the position may be filled before the last day of application.
For more questions regarding the position please contact:
Daniel Ström: firstname.lastname@example.org
Hiring Manager / After Sales & Quality Manager EMEA
What happens after you have applied?
We will review all applications continuously and the position can be filled prior to the expiration date. We will review your application carefully to see if your profile matches the requirements of the vacant position. If we believe you are a potential candidate for the role, you will be invited for an initial interview. In preparation for the interview, you will receive information about the arrangement as well as other steps in the process, such as second interviews, assessments, references, and introduction. If you aren’t chosen to proceed in the process, you will be informed of this at the latest when the position has been filled.
Globe Group is a world-leading producer of outdoor battery power products for the garden, park, and forest care. Products include chainsaws, trimmers, hedge clippers, robotic lawn mowers, and ride-on lawnmowers. The Group’s products and solutions are sold under the brands Greenworks, Powerworks, and Cramer. For more information about our products visit our websites.
- Type of employment: Permanent position
- Contract type: Full time
- First day of employment: Omgående
- Salary: Månadslön
- Number of positions: 1
- Working hours: 100%
- City: Jönköping
- County: Jönköpings län
- Country: Sweden
- Reference number: 2021/4
- Published: 27.Apr.2021
- Last application date: 07.May.2021 11:59 PM CET