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Support

How can we help you?

We want you to be completely satisfied with our products and your overall experience with Greenworks. Below we collected useful information on both our tools and services.

Most frequently asked questions

How do I install Optimow?

Installation instructions can be found in the product manual. If you have any further questions, please contact us using the contact form below.

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How do I know that my order has been processed?

When you have successfully completed your order, you will be automatically redirected to our Thank You page. You will also receive an order confirmation email. If you did not land on our Thank You page or did not receive an order confirmation email from us, there is a chance that a technical error occurred. Check if the amount has been debited from your bank account. If it has not, you can place a new order. If the amount has been debited, please contact us using the contact form below.

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How do I recycle my lawn mower?

Please dispose your tools in line with EU regulations. Do do not dispose any of our products in the normal waste.

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How can I track my order?

When your order has been shipped, you will receive an e-mail with information about your shipment, such as the carrier and a tracking number. If you don't  receive a shipping confirmation within 48 hours from the order date, please contact our customer service via the contact form below.

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How to get your Optimow started in spring?

Before you can use your Optimow for the first time in spring, there are a few things you should check.

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My tool is broken what do I do?

In order to help you in the best possible way, we need more detailed information. Please contact us via the contact form below, we will get back to you as soon as possible!

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